Shipments are made through specialized couriers.
Packages destined for countries within the European Union have no obligation to contain invoices or any other documentation with the value of the goods, unless an invoice with invoice details is expressly requested.
All shipments to countries outside the European Union, as required by customs procedures, are accompanied by an invoice stating the value of the individual items and necessary documentation.
+39leathergoods.com does not deliver to P.O. Boxes.
Shipping ways and times
Items will be shipped in 3 working days (Monday-Friday) from the order date.
During the sales or promotions period shipments may take longer.
+39leathergoods.com is not responsible for any delays due to customs operations and checks, or to force majeure out of the control of +39leathergoods.com.
Italy including islands3-4 working days depending on the destination
Europe3-5 working days depending on the destinations
USA and Canada3-5 working days depending on the destinations
Latin America5-7 working days depending on the destination
Asia and the Middle East5-7 working days depending on the destination
Australia and Oceania5-7 working days depending on the destination
Russian Federation5-7 working days depending on the destination
Traceability of the shipment
The available items are shipped within 1-2 business days (Monday-Friday) from date of order.
In the event of delays due to customs offices, customers will be contacted directly by the courier or by + 39leathergoods.com.
Delivery of the order
Upon arrival of the goods, customers are asked to carefully inspect the package before signing the shipment for delivery. Packages sent by + 39leathergoods.com are packed in recognizable sealed boxes.
If for any reason the package appears tampered with or if the adhesive tape is not intact, customers are asked to sign the receipt with reservation. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to immediately report the incident to the carrier and contact + 39leathergoods.com
If the package is damaged, or if part of the goods is missing inside, the packaging must be kept for further checks.
Any claim concerning damage, failures must be received by + 39leathergoods.com within a maximum of 10 days from the delivery date shown on the courier's website, otherwise it cannot be accepted.
All customers who place an order establish a business relationship with +39leathergoods.com and therefore undertake to accept the delivery of their package. If the package is not delivered due to reasons dependent on the customer (incorrect address, always absent recipient, incorrect telephone number, etc.), or if the customer refuses the delivery, the shipping costs and any customs charges will be deducted from the refund due to the customer.
All assistance notices must reach the email address: firstname.lastname@example.org otherwise they will not be managed.
Please note, couriers do not make deliveries or pick-up on the following holidays:
- January 1
- January 6
- Easter and Easter Monday
- April 24
- May 1
- June 2
- August 15
- November 1
- December 8
- December 25
- December 26